The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter Monday ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

WARWICK – Rhode Island Energy has agreed to pay nearly $8 million to compensate ratepayers for a billing manipulation scheme that occurred under the watch of National Grid, the previous owner of ...

Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...