The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...

The state's Department of Public Utilities (DPU) is taking action against National Grid.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.