The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

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The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.