Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and ...

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting. contact centres ...

Sabio Group, the digital customer experience (CX) transformation specialist and expert services partner, today announced a ...

Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at risk. contact centre job losses ...

Sabio Group Takes It's Disrupt CX Programme Across Europe. Contact Centre CX Event Sabio Group Paris, Madrid and London ...

How Agentic AI is revolutionising the contact centre - Jurgan Hekkink, Head of Product Marketing, Anywhere365 explains ...

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been… ...

Student mental health: how contact centres are supporting the next generation. contact centre article by Cirrus Connect ...

Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence. contact centre answering outsource contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...