Expanding ecosystem partnerships with Acxiom, Amazon Web Services, Genesys, IBM, Microsoft, RainFocus, SAP, ServiceNow, and Workday, enabling AI agents to work together. Additionally, expanded agency ...

ServiceNow's new evaluation tools set strategic benchmarks to optimize AI agent deployment, and integration with NVIDIA Llama Nemotron models with advanced reasoning capabilities provide a foundation ...

Qualtics' new AI-powered innovations help companies analyze customer and employee feedback across all channels and specific locations.

Publicis Groupe and Adobe have built on their partnership to drive creative expression and personalization at scale with Adobe Firefly generative AI.

Zilliant CPQ integrates with SAP S/4HANA, SAP Variant Configuration, SAP ERP, SAP Solutions Sales Configuration, and SAP Sales Cloud.

Smarsh's new Public Sector Division will address the escalating need for secure, compliant communication solutions among government agencies.

Yottaa, a provider of digital experience optimization solutions for e-commerce, has acquired SpeedSense, a pioneer in web performance consulting and creator of Sensai technology, for an undisclosed ...

Join us as we explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations support customer service operations. Don’t miss this ...

Braze, a customer engagement platform provider, is partnering and integrating with Shopify and launched several features and templates to personalize shopper engagement.

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Kore.ai's Agent Platform powers multi-agent systems and automates complex business processes with flexible AI autonomy.

The Vanti acquisition enhances the Tray Merlin Agent Builder and delivers AI agents that reason and act by integrating tools, structured knowledge, and guardrails.