The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

31,296 people played the daily Crossword recently. Can you solve it faster than others?31,296 people played the daily Crossword recently. Can you solve it faster than others?

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...