In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

Eversource and National Grid have submitted proposals to decrease gas bills by 10% for Massachusetts customers in March and April. On Monday, Eversource and National Grid filed the proposals in ...

Installations are wrapping up this month for the turnkey program providing solar, heat pumps, and batteries to households ...

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

Beginning in September, National Grid customers also will be eligible ... heat pumps has proven challenging, in part because Massachusetts has some of the highest electricity prices in the ...