The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

General's findings point to systemic issues - some inherited, others emerging from operational pressures - that have impacted on City Power's ability to deliver reliable electricity and maintain ...

A fourth American soldier who went missing after their vehicle became submerged in a bog during training in the country was ...

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The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

National Grid customers in New York City will start paying about $8-$10 more for their gas bills starting on April 1. If it feels like your rates just went up … they did. Under already-approved ...

It does not necessarily reflect the view of The Herald. Consumer champion Martin Lewis has backed calls for energy back-billing to be limited to six months as he singled out Scottish Power for being ...