The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

National Grid customers say they can't find that discount on this month's bills because it's not where the company says it is ...

Beginning in September, National Grid customers also will be eligible ... heat pumps has proven challenging, in part because Massachusetts has some of the highest electricity prices in the ...