Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025. Jason Roos Cirrus discusses - contact ...

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been… ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Student mental health: how contact centres are supporting the next generation. contact centre article by Cirrus Connect ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What are you looking for?

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting. contact centres ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...